Michael Vincenz

Background

About Michael Vincenz

IT Consultant (Customer Service and Telecom Expense Management (TEM)) I work in partnership with clients, advising them how to meet their objectives and/or overcome problems. Acting as a single point of contact; SPOC; and subject matter expert regarding all enquiries (service requests) concerning mobile phones issues for multi locations in Germany. Working closely with internal users along with different mobile telecommunication providers. Communication and documentation of needs, issues, and problems of different stakeholders. Translating these needs into understandable requirements and solutions. Designing reports providing appropriate information to meet agreed targets. Billing and service review – ad hoc audit, research, and analysis for departments and/or division. Phone number management database management. Inventory management and order management. Coordination of purchase process. Controlling corresponding PtP process.