Michael W. Neice

Background

About Michael W. Neice

Coordinated dispatch functions, including supervising the Dispatch Clerks, pre-planning, and assembling daily pickup routes. Guaranteed confirmation calls, and reports were complete, scheduled the Clerks, assigned workflow, scheduled, and provided training for new programs for the dispatch department team. Provided outstanding customer service to external customers, transportation contractors, and internal customers and departments. Maintained a thorough understanding of all client program requirements and interacted with Account Managers, Call Center, and Recycling Operations teams. Met all scheduling deadlines related to the routing process; developed routes and maintained contact with contractors and drivers throughout the day as needed. Forecast the number of routes and the schedules required to meet customer demand for service within two weeks of the initial customer request. Confirmed that an adequate number of routes are open for each assigned client and provided customers with optional dates for service as required. Communicated with Sub-Contractors to add or remove trucks as the volume of pick pickups increased or decreased. Responded to special requests, including pickup timeframes and expedited collection that fell outside the usual scheduling process.