Michael Waechter

Background

About Michael Waechter

I am a Vice President of Client Services running a card linked offer merchant operations team at Chase Media Solutions within JPMorgan Chase. I am an experienced office professional with skills in tech operations, team hiring and training, team management, process reengineering, efficiency strategies, and policy and procedure enforcement. I have a special interest in scripting and query languages with a main background in MySQL. Over the last 12 years I've experienced consistent growth through multiple acquisitions and start up companies within the credit reward offer space. Beginning as a specialist, I spearheaded new offer setup processes as additional tracking technology and enhancements became available. I cemented myself as a subject matter expert on offer setup and credit card tracking engaging in collaborative feedback with card networks and partners within the card linked offer space to further enhance capabilities across the industry. Through innovative solutions, I successfully reduced the overall launch timeline of offers to within 2-3 days of sale far below the standard multi-week launch windows of competitors. My keen eye for detail, elegant process efficiency enhancements, and knack for simplifying complex operations propelled me through various promotions where I've had the opportunity to high and train my own multi-level operations team. I have a bachelor’s degree in Psychology with a concentration in business. I have management experience in both academic and professional settings. Specialties: Microsoft Office w/ strong proficiency in Excel, Google Workspace, MySQL, PostgeSQL, Zoho CRM, SalesForce CRM, Proprietary Database and Data Entry Systems, Credit Card Processing and Merchant Services, Team Training and Development, Department Management, Business Psychology, HIPAA, Accounts Receivable