Michael Ward
Head of Customer Success at Hivewatch
Based in Los Angeles, United States
7-day free trial · no credit card
Seniority
Director
Department
Customer/Client Service
Location
Los Angeles
Industry
Software Development
Company size
76
Contact information
Reveal Michael's email and phone
Direct contact data is gated. Sign up and reveal. You only pay for verified records.
m•••••••@hivewatch.com
Phone
5 credits+1 ••• •••• ••••
You only pay for valid records. Bounced emails and disconnected numbers cost nothing.
Background
About Michael Ward
Customer Success and Strategic Account Executive with over 15 years of experience building and leading global organizations and driving measurable growth across enterprise accounts. I've been to the North Pole 50 times. It taught me nothing about B2B SaaS but much about people and human nature. Human interaction is why I love Customer Success. Humans helping humans. Key Achievements: • Boosted Net Revenue Retention from ~35% to 90% across two major enterprise organizations. • Grew upsell pipeline by 25%, generating over $35M in upsell revenue through targeted needs analysis and solution alignment. • Reduced Time-to-Value by 30% by reengineering onboarding and engagement workflows. • Achieved 84% faster implementation timelines via improved scoping and prioritization. • Built and scaled new Customer Success organizations from scratch in high-growth environments. • Launched automated forecasting model that improved NRR accuracy by 35% Hard Skills: Customer Success Strategy | Enterprise Account Management | Executive Business Reviews (QBRs)| Net Revenue Retention (NRR)| Gainsight | Tableau | Forecast Modeling | Onboarding Optimization | Cybersecurity | SaaS | AI Applications | Data Visualization | Team Building | Global Leadership | Strategic Planning | Stakeholder Engagement | Product-Led Growth
Decision-makers
Other people at Hivewatch
Build a list of verified contacts at Hivewatch
Free for 7 days · 50 credits · no card · only pay for verified records.
Reach more buyers like Michael
250M+ professionals with verified email and phone. You only pay for records that actually verify.
7-day trial · no credit card · cancel anytime