Michael Wilding
Global Wfm Manager Finance & Strategy at Booking.Com
Based in Heemstede, Netherlands
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Seniority
Other
Department
Other
Location
Heemstede
Industry
Software Development
Company size
17K
Contact information
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m•••••••@booking.com
Phone
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Background
About Michael Wilding
Global WFM leader driving scalable workforce strategies, financial accountability, and high-performing teams across multi-region operations.”II am a Global Workforce Management leader with experience driving large-scale strategies that balance financial accountability with operational excellence. I’ve built and developed high-performing WFM teams across regions, embedding a culture of growth, collaboration, and continuous improvement.My background includes leading a global language strategy roadmap across a five-supplier network (32 sites, agents), partnering with Finance, Procurement, and Forecasting teams to align WFM with business goals, and designing governance frameworks that bring cost transparency, accountability, and efficiency. I’ve also overseen real-time operations across multiple regions, optimised resource allocation using live data, and advised on BPO contracts to maximise value and avoid overspend.At the core, I bring together people, process, and data to deliver scalable, cost-efficient solutions that support growth while safeguarding customer experience
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