Michael Winston

Background

About Michael Winston

As a Licensed Property Desk Adjuster with 5+ years of multi-state experience, I specialize in delivering efficient, accurate claims resolution while maintaining exceptional customer satisfaction. Skilled in coverage analysis, virtual inspections, estimate writing, and claims management, I work to exceed performance metrics by leveraging all available tools to streamline processes. I am seeking to transition my skills from independent adjusting to a staff position, where I can contribute to a stable, long-term environment while utilize my diverse expertise in claims management and customer service. Throughout my career, I’ve handled diverse claim types, from complex property losses to weather-related catastrophes, flood & auto claims across 23 states. At Progressive, I reduced claim closure times by 4 days and achieved a 90% customer satisfaction rating through proactive communication and efficient management. My auditing experience at USAA allowed me to improve claim accuracy by 15% through fostering closer collaboration between underwriting and SIU teams. My background as a certified paralegal enables me to bring a unique understanding of legal frameworks and investigative techniques to claims handling. I'm passionate about using my skills to deliver accurate, fast resolutions and enhance customer experiences. Let’s connect to share insights or discuss how I can add value to your claims team! I am always open to discuss new opportunities. Please don’t hesitate to email me at mwinstonadj@gmail.com. I’d love to hear from you! Expertise: Property Desk Adjuster | Commercial Claims | Casualty Insurance | Claims Investigation | Personal Injury | Flood | FCN | Recorded Statements | Project Management | Civil Litigation | Medical Malpractice | General Liability | Legal Research | Insurance Policy Interpretation | Interpersonal Communication | Customer Service | Team Building | Leadership