Seniority
Manager
Department
Other
Location
Toronto
Industry
Banking
Company size
96K
Contact information
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m•••••••@rbc.com
Phone
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Background
About Michael Yang
My extensive experience has allowed me to develop excellent facilitation skills, as well as a strong understanding of RBC technology & ability to analyze complex business process. For the past 5 years, I supporting the Adaptive group in implementing new technology & streamlining processes, resulting in increased efficiency and preventing RBC from human right complaints. Additionally, I write JAWS (text to speech app for vision impair) friendly user guide & creating RBC Digital Accommodation Assessment & report application accessibility risk a huge cost saving for RBC from paying 3rd party vendor. For the most of initiatives that I have managed from testing prospective. I have a proven customization the contact centre’s desktop user interface, track record, activity reports for creating and developing large-scale distributed systems designed for efficiency and scalability. I am adept at providing high-level technical direction and working either individually or in teams to drive projects from conception and design to QA testing and completed before targeted deadline. Thank you for your time and consideration and I’m looking forward to speak with you in person.
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