Michaela Buxton

Background

About Michaela Buxton

As the US Operations Manager at IGT solutions, I lead and manage the US operations for a global BPO that specializes in customer service and sales solutions for the travel and hospitality industry and many smaller niche companies. I am responsible for overseeing multiple accounts, ensuring vendor success, and developing strategic plans for customer service focused projects and campaigns. With a Master of Business Administration degree from King University and over 15 years of call center experience, I have honed my skills in analytical thinking, team building, and quality assurance. I have a passion for perfecting the customer experience and creating leaders, and I have demonstrated this through implementing effective QA processes, executing employee engagement strategies, and increasing user retention rates by 25%. I am a servant leader who values collaboration, innovation, and continuous improvement.