Michaela Klosterkamp

Background

About Michaela Klosterkamp

As a Senior Customer Success Manager & Consultant at Elsevier, I bring over 20 years of experience with SaaS technologies in the Science, Technology, and Medicine (STM) industry — combining deep sector knowledge with a passion for delivering customer excellence. Certified as a Forrester Customer Experience (CX) Expert, I’m a digital transformation advocate and strategic partner who thrives on helping universities and researchers succeed. Whether through customer enablement, retention strategies, or a data-driven approach, I tailor solutions that create measurable value. My superpowers? Building strong, trusted relationships across diverse global stakeholders Turning complex challenges into simple, actionable success plans Driving engagement through cross-functional collaboration and thoughtful communication Beyond the day-to-day, I’m deeply involved in event leadership within the scientific community — creating spaces for collaboration, learning, and knowledge sharing. A recent highlight was receiving the Elsevier A&G Award, nominated by my colleagues for living our value: “We give each other timely and constructive feedback.” This reflects not just my personal values but also the culture of empathy, agility, and support that I help foster. Always learning, always adapting — with a resilient mindset, a global outlook, and a strong belief in the impact of customer-led innovation.