Michaelle Gudino

Background

About Michaelle Gudino

Energetic self motivated team player, who thrives on new challenges and considers obstacles to be opportunities to excel. Passionate about helping others, and the community at large. Uses training and procedure to ensure that the Customer always receives the utmost in quality service. Fluent in both Spanish and English. Professional Experience Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care such as heartworm prevention, housebreaking, and flea & tick control. Managing medical records, charts, reports and correspondence. Hospital maintenance including removal of animal waste and ensuring that facility is neat and clean at all times both inside and outside. Organized and Implemented Team-Building activities throughout the office.