Micheal Mann

Background

About Micheal Mann

Starting with sales followed by several years of Team leadership, Non-Profit work, high level technical skills, the Principles of Adult Education, as well as superior Customer service has shaped me into part of who I am today.Combine that with having travelled through over fifty countries (lived and worked in five of them), having two children and an affinity for technology and you have another part of me.I still complete University courses every six months and have a thirst for knowledge that exceeds the time limits in the day. I pass on knowledge freely and gain almost as much value from being able to impart knowledge to others as learning myself. I consider continuous learning vital!I have managed teams of 30+ staff in both technical and non-technical support and sales roles. I am a self-starter, had my own businesses in the past as well and have been promoted in almost every role I have had. I am a team player, I have no interest in being "the Boss" or "everybody's friend", as a leader I strive to serve the teams I work for as I strive to find my next replacement(s). Succession planning is key to being able to move within roles and is always a goal of mine.My affinity with computers and technology is both a curse and a blessing, the curse is from everybody (including neighbours and distant relatives) wanting assistance to "fix" things that may not be broken. My ability to learn new systems, and be able to turn that raw technological information into something that an end user (or neighbour) can not only digest, but remember is the blessing.I dislike change as much as everyone else, however understand the importance of change as well as the importance of needing to change. I have a clear understanding of ITIL and the need for change management processes. We live in a world where change is a part of life, in Information technology change can be a daily event. Did I mention I play Guitar?