Michelle B Nicholas
Business Process Consultant at Optum
Based in United States
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Seniority
Manager
Department
Operations
Location
United States
Industry
Hospitals and Health Care
Company size
104K
Contact information
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m•••••••@optum.com
Phone
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Background
About Michelle B Nicholas
Creative, strategic, critical thinker with innovative ideas in throughput as well as appropriate decision making in reference to CMS measures and other directives implementing processes placing the patient in the right place, at the right time, via the correct route of transportation – in attempts to streamline processes, decrease overwhelming costs, and provide a better encounter for all involved. • Leader in planning, strategizing, and developing innovative processes for population health in the ambulatory and EMS Services. • Experience in cross functional teamwork with clinical and information technology working with teams external and internal hospital functions. • Positive communicator in discovery, departmental building and integration and collaboration of EMR software, development, education, and overall buy-in to new processes. • Project Management experience in growing and developing business growth including expanding a clinical call center from an unknown entity to one of the top three company initiatives. Experience in information collection, distribution, education, and implementation of onboarding ambulatory practices. • Financial analysis and management experience in business growth and development. • Transitional care team member involved in both employee and patient engagement in technical tools managing care. Collaborating member in the Physician Satisfaction Committee. • Strong familiarity with ambulatory and physician-based practices, communication, discovery and on-boarding to new processes and follow-up to evaluate proficiency after implementation. • Strong, dependable, critical care resource who would support individual education and growth throughout the company.
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