Michelle Bingle

Background

About Michelle Bingle

I am an astute and highly experienced operations and management leader with exceptional strategic planning, process optimization, and compliance management skills that impact and grow global financial operations. I am also an expert in leading large cross-functional teams, enhancing operational efficiency, and driving substantial cost savings. I am committed to fostering a culture of continuous improvement and innovation. I am a trusted collaborator who can add value to any financial organization: • Driving large-scale global portfolio strategies, leading negotiations, and enhancing operational workflows to save resources and optimize performance. • Implementing proactive regulatory compliance processes that reduce violations and ensure real-time policy adherence. • Leading and inspiring large cross-functional teams to achieve strategic goals, implement change, and optimize processes for significant cost savings. SIGNATURE ACCOMPLISHMENTS AT CITIBANK Spearheaded workflow enhancements, saving $9.59M in salary expenses by transitioning 116 FTE into permanent positions, significantly improving operational efficiency. Implemented an electronic affidavit delivery process, cutting $400K annually in postage expenses and streamlining document management across global operations. Led process automation through Kaizen events, resulting in $1.9M in annual savings and driving significant operational efficiencies in recovery operations. TALENT PROGRAMS: Future Forward Leadership Development, Black and Hispanic Development Champion, Franchise Development Program, Emerging Talent Accelerator Program, Leadership Northern Kentucky (External) INDUSTRY INSIGHTS: Commercial Banking, Debt Collection, Management Consulting, Accounting, Call Centers, Business Centers, Credit Cards, Transaction Processing, Local and State Government, Insurance COMPETENCIES CORE SKILLS: Strategic Planning, Process Optimization, Compliance Management, Leadership, Negotiation, Performance Evaluation, Cross-Functional Team Management, Risk Management, Workflow Enhancement, Policy Adherence, Change Management, Budget Management, Regulatory Compliance, Vendor Management, Project Management INTERPERSONAL SKILLS: Leadership, Strategic Thinking, Problem-Solving, Communication, Collaboration, Decision-Making, Innovation, Adaptability, Integrity, Negotiation, Relationship Building, Conflict Resolution, Team Development, Emotional Intelligence, Time Management TECHNOLOGY SKILLS: Microsoft Office 365: Word, Excel, PowerPoint, Teams