Michelle Blocker
Customer Loyalty Team Manager at At&t
Based in Tulsa, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Tulsa
Industry
Telecommunications
Company size
180K
Contact information
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m•••••••@att.com
Phone
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Background
About Michelle Blocker
Manage direct reports of approximately 15 - 20 Technical Support technicians to deliver an extraordinary customer experience while resolving in depth technical issues. Responsible for training, coaching and mentoring new and tenured technical representatives to achieve personal goals while driving performance for specified company metrics. Responsible for celebrating personal achievements and successes and holding individuals accountable through disciplinary action.
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