Michelle Brooks

Background

About Michelle Brooks

Experienced PMO Team Lead with a demonstrated history of working in the information technology and services industry. Skilled in complex Telecom solutions, Change Management, Order Management, Business Analysis, and Project Management. Driven to meet and exceed objectives. Handling multiple accounts with C suite visibility with the end goal of promoting growth and stabilityMaintaining and growing standing relationships with customers to ensure client satisfactionPartnering with internal teams on projects to implement company initiatives such as moving from Copper to Fiber and TDM facilities retirement and moving to the customers to LIT facilities (Building where fiber has been made available).Implemented process improvements to enhance the efficiency of the customer service team.Trained team members on best practices for customer service delivery.Participated in special projects as needed for client service initiatives.Conducted follow-up calls with customers to ensure satisfaction with services provided.Managed trouble shooting bridges with the customer, technical support as well as management.Provided RCA’s as well as SIP plans if needed.