Michelle C.

Background

About Michelle C.

A motivated professional with a particular strength in driving performance, reducing inefficiencies, and creating progress for established companies who are experiencing successful growth. 25+ years of health insurance industry experience. Continued growth excelling in many areas of Operations to include Account Management, Sales & Service Operations, Strategic Partnerships, Project Management, Sales/Service Synergy, Customer Service, New Business Processing, Retention, Voice of Customer, Net Promoter Score, Leading, Coaching, and Mentoring. Passionate about leadership, I advocate for continuous learning and mentorship, ensuring that our collective expertise drives innovation and growth. Thrives on studying performance and production to overcome the obstacles with inefficiencies and counter-productive processes. Continued involvement with many projects that involve the implementation of new systems, and the adoption of new processes. Sought often as a subject matter expert to provide input including robotic process automation projects, enhancements of processes within the Salesforce platform, and strategic planning of new initiatives. Managed overseas vendor relationships to include headcount, budget, SOW and contract stipulations. Strong belief that a team can be equally as strong as their leader, and that positive attitudes equal positive results. Communication is always key and knowledge is definitely power. With the continuous changes of the healthcare industry and technology, it is important to manage all change with an open mind to digital technology. Change equals growth and competitive advantage, and always ready for any challenges.