Michelle Cremers

Background

About Michelle Cremers

Customer-obsessed and impact-focused leader with over a decade of experience driving customer retention, strategic enablement, and sustainable growth in enterprise environments. Proven track record of building and scaling high-performing teams, architecting repeatable success frameworks, and delivering measurable business outcomes, including an increases in retention, adoption rates, and CSAT scores exceeding 4.9/5. I excel in scaling operations, driving revenue growth, and fostering customer advocacy through innovative enablement initiatives. A key contributor to scaling ServiceNow practices from Specialist to Elite status, I have a strong focus on precision and strategic execution that accelerates business outcomes. My expertise extends to building and nurturing channel alliances, driving customer engagement, and tailoring success strategies to meet unique client needs. With a hands-on approach to managing key accounts, I leverage my experience in proposal development (RFP, RFQ, RFI), contract negotiation, and stakeholder management to ensure sustained business growth and operational agility. I played a pivotal role in rebranding the organization, repositioning it for market leadership, and enhancing partner presence at ServiceNow’s annual Knowledge conference. Passionate about driving measurable results, I focus on operational efficiencies, long-term business relationships, and client satisfaction, ensuring alignment between product offerings and client objectives for maximum impact.