Michelle Cusmano

Background

About Michelle Cusmano

Your search has brought you to the right profile, if you are looking for a logical thinker with a demonstrated talent for planning, initializing, implementing and streamlining, complex work and operational procedures. I am an experienced project management and administration professional, with 15 years’ experience in Retirement Services. I am passionate about supporting daily operations, using knowledge of business management principles and workflow enhancements to optimize productivity, efficiency, cost effectiveness and service quality across various environments. Proven skills, resolving problems, and driving overall operational improvements include: Successfully implementing the build out of 9 role-based functions, in order to increase operational efficiency and enhance the overall state of security, in addition to minimizing system administrator workload by 30%. Developing and documenting a standard operating procedure for Gift & Entertainment reporting due to previous infractions for approximately 700+ unreported G&E activity. Within 2 years, cross trained team on new procedures to serve as subject matter experts, resulting in 100% adherence to regulatory and compliance reporting guidelines. Partnering with Licensing, Appointment & Registration Services team (LARS) and external vendor to develop an automated process, integrating the ordering of study guides into on-boarding process. In summary, I am a highly dependable and ethical support specialist that blends advanced organizational, technical and business acumen, working effectively with cross-functional teams in ensuring operational and organizational excellence. I am currently seeking opportunities in a professional organization, where I can apply many of my transferable skills, to make an immediate impact. If you are interested in hearing more about my background, please feel free to contact me at mcusmano@ymail.com.