Michelle Ernst

Background

About Michelle Ernst

Time is money. All business decisions ultimately come down to bottom line dollars. I can provide much needed ROI to your business with: 1) Best in Class Customer Service: keep your current customers thrilled, win back customers who have been upset in the past, generate new customers/revenue streams. 2) Efficiency: I leverage, streamline and optimize wherever possible. Do it right the first time. 3) Creative Solutions and Intelligent Decision Making: let me take care of all the day to day business needs while freeing up your time to continue to build your business, refine your strategy and focus on achieving your vision. Why me? I am a business person. I have been responsible for all aspects of retail units generating over $52M annually. I understand the importance of "Best In Class" Customer Service, sense of urgency, timely and thorough communication, commitment and follow through. I am a former Retailer, Administrative Assistant, Project Manager, Master Trainer and Manager of Learning and Development who started Ernst Consulting Services to support value-driven, people-focused, innovative, socially responsible companies that are committed to taking care of their people. My honesty and integrity have been acknowledged and appreciated throughout my entire career. Key Personal Strengths include:*Solid Relationship Builder *Excellent Customer Service Skills *Effective Communicator *Pro-Active and Responsive *Self-Motivated, Takes Initiative *Maintains Confidentiality *Honest, Utmost Integrity *Adept Multi-Tasker *Reliable, Punctual *Decision Making *Problem Solving *Follow Up Skills *Team Player *Professional *Adaptable Proficient In:*Microsoft Office Suite *QuickBooks *Vendor Relations *Video Conferencing *Project Management *Meeting/Event Planning *Expense Reconciliation *Collaborati (Mitratech)*Legal Billing (LEDES format)*Budget Planning and Control *Travel Planning/Coordination *Written and Oral Communication *Scheduling/Calendar Coordination *Supply Ordering/Purchase Orders *Social Media Account Management