Michelle Harmon
Talent Acquisition Advisor at Vancouver Coastal Health
Based in Vancouver, Canada
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Seniority
Staff
Department
Human Resources
Location
Vancouver
Industry
Hospitals and Health Care
Company size
12K
Contact information
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m•••••••@vch.ca
Phone
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Background
About Michelle Harmon
I am an experienced manager with a background in the outsourcing/offshoring industry, fraud investigation, and customer support. I excel in coaching, data and quality analysis, leadership, quality assurance and performance management, with a strong emphasis on employee engagement and customer service. At Airbnb, I focused on enhancing the customer's experience and led projects to improve hiring and team efficiency. I have also successfully onboarded and trained new agents at Amazon, Telus and Shopify, aligning them with company values. I am dedicated to continuously improving the employee experience throughout all stages from the initial recruitment process to fully tenured agent.
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