Michelle Henes
Vip Account Manger at Acrisure
Based in United States
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Seniority
Staff
Department
Sales & Business Development
Location
United States
Industry
Financial Services
Company size
4.7K
Contact information
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m•••••••@acrisure.com
Phone
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Background
About Michelle Henes
19 Years as a Licensed Commercial & Personal P&C Insurance Agent, specializing in Onboarding, InsureTech Services and Implementations: • Lead implementations / manage ongoing implementations / optimization of Patra services • Provide effective utilization, support, guidance, training, and mentoring to India teams • Advise/consult with clients to aid in having more efficiency, profitability, and scalability • Manage/ensure operation teams meet service standards, turnaround, and response times • Track, facilitate, and manage issues reported including diagnosing and bringing resolution • Respond swiftly in managing inquiries, concerns, and requests from clients • Knowledge/understanding of technology-based tools and solutions in the insurance industry • Use analytical and critical thinking in work processes and communication skills • Manage, respond, and sustain existing and new revenue for services provided for clients • Use time management and organizational skills • Protects confidentiality of information learned by performing duties of the position
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