Michelle Johnson

Background

About Michelle Johnson

With a sustained focus on IT service delivery, I have honed my ability to align operational obligations with sophisticated technology solutions at Eli Lilly. As an Infrastructure Service Delivery Lead, I am deeply committed to driving operational efficiency and governing global compliance strategies, leveraging my ITIL expertise and a robust understanding of Service-Level Agreements (SLA).At the heart of my professional principles is a dedication to enhancing customer satisfaction and vendor relations. Collaborating closely with vendor partners, our team has structured crucial governance reports and managed service improvement projects, ensuring compliance and fortifying trust-based relationships. My technical guidance has been pivotal in standardizing technology platforms and resolving escalated service issues promptly, fostering an environment of continuous improvement and organizational impact.With over 20 years of experience, I have consistently aligned operational requirements with technology solutions, introduced technology strategies, and developed service solution for complex issues and relationships. My vision and guidance have always helped us stay aligned with organizational goals, ensuring Lilly’s application and infrastructure environment remains compliant.When faced with challenges related to processes and issues, I actively seek input, listen to different perspectives, provide guidance, and support the team by setting up collaborative channels. This approach allows us to highlight issues with different teams to achieve project objectives. I trust my team to make decisions and take ownership of their work, which makes them feel comfortable sharing their ideas and motivates them to perform at their best.Throughout my career, I have driven operational efficiency, led compliance and quality assurance initiatives, and guided high-capacity product teams. My positive attitude, approachability, and genuine concern for the well-being of my colleagues create a supportive work environment.I am always happy to help the team find creative solutions to any problem. I motivate the team to learn new technologies and am always there to assist with any last-minute tasks. With my help and mentorship, we always meet our goals and deadlines. I am a strong leader and team player, always bringing something new for the team to learn.