Michelle Leblond

Background

About Michelle Leblond

Talented leader with over 25 years management experience and a proven record of managing all aspects of a multi-disciplinary organization and developing and executing initiatives to achieve financial objectives. An exceptional and responsive communicator, who excels at managing teams through times of change and growth. Selected Projects include strategic review of product lines, including costs of operation, allocation and revenue models to improve profitability, new product development and vendor sourcing, development of online delivery systems, extensive client migrations and onboarding for services. Key achievements include implementation of an Oracle based accounting program that remains "best of breed in organization" 15 years later, executing offshoring initiative in under 90 days, reducing operational costs by 35%, implementation of fraud solutions program (from US model) in less than 90 days.HR - Performance management, Canadian payroll/benefits administration, employee relations, in-country HR point of contact, coach/mentor for developing talent, employment standards, creation of training programsIT- Team management, product roadmap development, on/offshore team experience, project management, requirements gathering, project review, migrations plans and client on boardingOperations- All aspects of service delivery, operational effectiveness, client support, issue resolution, SOP creation, client program and policy development, vendor sourcing and negotiations, privacy and complianceFinance - P&L responsibility, budgeting, forecasting, variance reportingProject Management - all aspects of project lifecycle including, creation of project charter, tracking of deliverables, milestones, dependencies, schedule, issue resolution and resource managementCompliance - Data Privacy and Consumer Reporting compliance as it relates to the delivery of consumer services in Canada and the USPhilanthropic Commitment - to professional screening industry, lake community, children's school and sports teams -"we make others better by helping out"