Michelle Letwin
Customer Content Specialist at Wave Hq
Based in Kitchener, Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Kitchener
Industry
Software Development
Company size
290
Contact information
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m•••••••@waveapps.com
Phone
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Background
About Michelle Letwin
I'm a customer experience professional with a background in psychology, which means I don't just solve problems- I understand the people behind them. With experience supporting users across fast-paced platforms using tools like Zendesk Guide, Ada, and JIRA, I specialize in providing thoughtful, efficient service that feels human. Whether I'm guiding someone through a billing hiccup or explaining a complex multi-step process, I bring emotional intelligence, clear communication, and calm confidence to each interaction. I thrive in digital-first environments where the user experience matters, and I love collaborating with teams to improve systems and processes behind the scenes. Looking to grow into roles where strategy, empathy, and customer insight intersect because I believe great support isn't just reactive, it's proactive.
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