Michelle Lightly

Background

About Michelle Lightly

Experienced Area & Operations Manager | Dental Practice Growth | Project Management & Operational Excellence A dynamic and results driven Area Manager/Operation Manager bringing 10 years of experience within the Dental and Healthcare industry. Overseeing multi-site operations, project execution, and optimizing operations. Adept at leading high performing teams, implementing operational strategies, and ensuring compliance with industry regulations whilst enhancing efficiency and profitability. I have a strong track record in project management, from launching new clinics, expanding existing clinics, to implementing operational strategies that improve efficiency and profitability. Key Skills & Expertise: Multi-Site Operations Management Project Management & Clinic Expansions Business Growth & Strategic Planning Team Leadership & Training Patient Experience & Retention Strategies Compliance & Regulatory Adherence Budgeting & Cost Control Process Improvement & Technology Integration Implementing new processes and equipment Marketing & Revenue Growth Currently overseeing 10 dental practices across Essex and London. I specialise in streamlining workflows, improving staff performance, and increasing profitability I play a key role in aligning business operations with the CEO’s vision My position allows me to bring together three of my strongest traits- passion, diligence and adaptability. I thrive on the challenges and the incredibly fast paced and professional environment in which I work. This gives me an amazing opportunity to be able to encompass so many skills into one role, across many areas of the business. Over the years I have had numerous successful managerial positions across different professions, including sales. All resulting from rapidly picking up my career again in the middle of a very messy divorce with 3 children in tow! 10+ years on I can look back and easily pinpoint the common denominators in them all. My versatility, my drive to succeed, to learn, to mentor and my passion for people. I love making people believe in themselves and supporting them so they can achieve more. Conversely, I love the challenge of being able to take the horse to the water and make it drink! A skill I can almost solely thank my three daughters for! In my downtime, if I am not constantly re-painting anything that doesn’t move, or cleaning my beloved car, then you'll find me outside enjoying the fresh air. If you think you have a role suited to me, I’d love to hear from you -please get in touch: 07510 998676 mlightly@hotmail.co.uk