Michelle Minor
Manager, Customer Advocacy at Alaska Airlines
Based in Olympia, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Olympia
Industry
Retail Furniture and Home Furnishings
Company size
2
Contact information
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m•••••••@childressfabrics.com
Phone
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Background
About Michelle Minor
Over 20 years of experience in the airline industry and consumer protection regulations *Liaison for my company with the U.S. Department of Transportation (DOT) and the Canadian Transportation Agency (CTA)*Respond to regulated written complaints received from the DOT and CTA *Responsible for AAG Complaints Resolution Official (CRO) training content, in collaboration with the Policy & Procedures team *Subject matter expert in consumer protection regulations *Frequently tasked with handling communications involving highly sensitive or egregious customer issues *Represent my company in small claims court *Have successfully lead a group of 20+ direct reports prior to the evolution of the Customer Advocacy department *Administrative duties as assigned *Reservations Agent, including special assignments (Lead Agent, Global Support original team member, selected to fill multiple temporary assignments)*Served on the Board of Directors for our Employee Assistant Fund
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