Michelle Morgan

Background

About Michelle Morgan

Experienced Director of Operations with 10+ years of experience of working in the senior home care industry. • Human resource knowledge • HIPPA knowledge • Operations • Motivational leadership style • Ability to prioritize • Detail oriented • Self-directed • Time management ability • Computer proficiency • Service-minded • Goal Oriented • Oversaw processing of payroll for 130+ staff and invoicing for 120+ clients. • Aging Receivables • Managed processing of long-term care insurance claims and maintained credentialing. • Process VA billing claims and managed process through Availity and • HSRM. • Planned and implemented major business changes including system conversions and office moves. • Created, implemented and managed SOP • Created, implemented and managed reporting of KPI’s • Draft internal documents and memoranda • Maintained state and local licensing • Administrator for company medical, dental, vision, Aflac, and 401k plan • Liaise directly with customers to meet needs and maintain satisfaction. • Solution Sales and Case Management • Networking and promotion of brand awareness • Schedule appointments and maintain master calendar as well as company CRM • Oversee and creation of company training program for 130+ staff. • Oversaw daily performance of multiple locations • Updated employee paperwork and records. • Recruit, hire, and train internal office staff for multiple locations • Managed recruitment process, team, and vendors • Provide IT desktop support and purchasing of new office equipment • Oversaw budgeting of office functions • Implemented and managed company Telecom for four locations (Verizon OneTalk)