Michelle Morris
Manager IT - Service Delivery Business Continuity - Southern Europe at Fedex
Based in Albox, Spain
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Seniority
Other
Department
Other
Location
Albox
Industry
Freight and Package Transportation
Company size
194K
Contact information
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m•••••••@fedex.com
Phone
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Background
About Michelle Morris
Customer-focused, Service Delivery Manager with 15+ years of experience leading and developing multinational teams. ITIL-certified with a strong track record in executing global IT support strategies. Proficient in ITIL-aligned service management. Expertise in service relationship management, outsourced vendor management, and leadership across Global Finance, Credit, Distribution, and Logistics sectors. Expertise Strong leadership skills: people management, coaching, mentoring, and development Effective communication and negotiation skills Customer satisfaction and experience Service delivery Integration, transformation, and automation Agile and Lean methodologies Reliably meets demanding SLA and OLA targets Managing new projects from early life support to operational phase Management reporting and trend analysis for KPIs, SLAs, and OLAs Continuous Service Improvement Plans Third-party service/vendor management and engagement Service desk, customer service, and user support Stakeholder management Recruitment
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