Michelle Muller

Background

About Michelle Muller

Senior level CX leader with a successful track record of building, growing and managing UX and CX teams from the ground up. With a razor sharp focus on user experience and highly effective people management abilities, I know how to recruit, develop and lead high impact hybrid and fully remote cross-country teams passionate about delighting customers, driving sustainable hyper-growth and operational excellence. My strong EI and passion for cultivating teams drives exceptional interpersonal relationships with stakeholders at all levels. Specialties: Customer relationship management on all levels, Ability to work in a fast-changing and ambiguous environment, Proactive adoption and integration of rapidly changing technology within ever-changing consumer behavior trends, Focus on human-centered design for all customer interactions, Creation of a collaborative customer-obsessed and data-driven environment within the structures of highly-impactful cross-functional feedback loops, Ability to align the company’s goals with customer needs and expectations of its stakeholders