Michelle Santos

Background

About Michelle Santos

I offer a wealth of diverse experience, with fifteen years dedicated to Customer and Partner support, adeptly managing escalations in IT Services and Consulting, Travel Arrangements, and Software as a Service (SaaS). Additionally, I held a three-year tenure as an Account Delivery Manager in the document and information management industry. I excel in communication and problem-solving, cultivating strong client relationships. My rapid learning acumen for new technologies and system applications ensures adept and effective task execution, consistently contributing to a positive organizational impact. Presently, at Car Choice SG, I hold the responsibility of managing Customer Service (CS) and Business Intelligence (BI) within the dynamic landscape of the retail motor vehicles industry in Singapore. From childhood endeavors of crafting personal dictionaries and books with leftover school stationery, my journey has evolved into the present, where I find myself writing and curating sales handbook, employee manual, customer service SOP, business plan, and digitizing learning materials - a full-circle moment. Reading is my sport, and the 3M Post-it is my weapon of choice in the corporate battlefield. Let's connect here.