Michelle Sarawan

Background

About Michelle Sarawan

Has strong technical and sales background gained along more than 20 years of experience in several areas such as BSS & OSS, IMS and Communication Services covering Marketing & Offer Management, Product Life Cycle Management, Operations Support, Service Fulfilment, Service Assurance and Billing with experience with many different solutions amongst them Customer Experience Management. Current working as Sales Readiness Manager for IoT and Enterprise portfolio in R&D complements her profile with an end-to-end view spanning through R&D, sales, delivery and support phases. Conveying value propositions both product and service delivery values to the sales force and customers including both ‘on premises’ and ‘as a service’ business models. Managing product catalog, commercial offering and having the driver role for Enterprise R&D Governance fora. Working with demos for external events and management of strategic sales programs Highly motivated and passionate for new challenges, business oriented, currently focused on assisting the accounts on pre-sales phases to providing best match solutions by understanding the customer’s landscape, requirements and pain points. Experienced in DevOps principles of Lean, Agile, Scrum, Kanban and SAFe. Understanding of 3GPP specifications in order to build suitable architecture, i.e. 5G. Solid knowledge foundation enables her to gain new competencies and expand her skills further. She has worked in many engagements from pre-sales, delivery including Customer Support cooperation for Post-Sales which provides an excellent understanding of end-to-end chain. Provides feedback to PDU based on customer’s experiences enhancing our solutions further. The assignments were in different telecommunications operators in Finland, Estonia, South America, Central America which adds to her cultural background and strong human skills been perceived as a leader and a trustful team player. She has always been working in complex telecom/ICT projects, adapting to customer cultures, requirements and developing a good relationship with them in every assignment. A strong process mindset helps to reach a balance on documentation, compliance to standards, speed and quality.