Michelle Walker

Background

About Michelle Walker

As a Warranty Administrator at WarrCloud Inc, I manage the warranty claims and policies for a cloud-based platform that provides vehicle diagnostics and maintenance solutions. I work with the development team, the customer service team, and the dealerships to ensure that the warranty process is smooth, efficient, and compliant with the industry standards and regulations.I have 10 years of experience in the automotive industry, seven of which as a VW Warranty Administrator. I achieved the VW Master Certified status in 2017, after demonstrating excellence in policy writing, accounts payable and receivable, and brand knowledge. I also served as a secretary of the VW crew for a year, where I coordinated the communication and collaboration among the warranty administrators across the region. I am passionate about the VW brand and its products, and I strive to deliver the best service and support to the customers and the company.