Mick Thompson

Background

About Mick Thompson

About me: Experienced Call Centre/Contact Centre Leader with over 14 years people management experience in a Technical/Customer Support, Sales and Customer Service environment. I am a passionate, innovative leader with a motivation to uncover solutions and better ways to service my customers while also ensuring developing my people on their career path. I hold a Higher Diploma in Computer Science as well as a certificate in Contact Centre Management and Coaching. I also hold a distinction in Level 6 Project Management course through CMIT I have a strong passion and belief in delivering an excellent customer experience for internal and external customers and look for my team to deliver the same through coaching & mentoring. Currently, in addition to my experience with Call Centre, I am responsible for the day to day operations of the Sales & Renewals/Retentions team. In addition to the above I have also been recognised nationally for my leadership- Finalist in the category of Contact Centre Team Leader of the year at the Irish Contact Centre and Shared Services Awards 2013 receiving a Special Judges Commendation Award- Tallaght Person of the Year - Arts & Culture category winner in 2017 for my contribution to the Tallaght Youth Band.