Mickael Frelicot

Background

About Mickael Frelicot

Currently employed at DT One (previously TransferTo) which operates a global network for mobile top-up solutions and innovative mobile rewards. We're able to help over five billion people across emerging economies to have greater access to digital communications, stay better connected and as a result, participate more actively in the global economy. Our global network interconnects more than 550 mobile operators across 160 countries and delivers smarter data-driven mobile solutions to ensure that no one is left unconnected. You can also link the website in the media section. On a more personal view, i am a dynamic professional with hands-on experience in Mobile Technology and Infrastructure Support, with strong expertise in the field of IT Service Delivery, IT Operations, IT Service Quality and Process, Incident Management, Problem Management and Project Management. Provide expertise in defining Major Incident process and handling incidents end-to-end, from detection to closure in analysing system needs, evaluation end-user requirements, trouble shooting, co-ordination with various teams under high pressure. Deft in carrying out impact analysis, risk analysis, root cause analysis, project reviews and documentation on the Quality of Services and fine tune on the process improvements. Team leader and Team player, used to work with the different stakeholders and deliver satisfying services for internal and external partners.