Miguel Mantero
Product Owner Voice Ai at Transcom
Based in Madrid, Spain
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Seniority
Other
Department
Other
Location
Madrid
Industry
Outsourcing and Offshoring Consulting
Company size
17K
Contact information
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m•••••••@transcom.com
Phone
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Background
About Miguel Mantero
Experiencia en gestión de Contact Centers, en servicios de recepción (atención al cliente y ventas) y en servicios de emisión (ventas y recobros), tanto en contact centers internos como siendo proveedor en empresas de outsourcing, en múltiples sectores (telecomunicaciones y banca principalmente). He dirigido servicios multisite en España y en Latinoamérica (Paraguay). Líder COPC en Gestión de la Experiencia de Clientes (Norma COPC v 6.0) Especialidades: Mejora en la eficiencia de procesos de Outbound
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