Mihai Ormenisan

Background

About Mihai Ormenisan

Currently responsible for all Micros support renewal sales across EMEA in Oracle, leading 5 teams and managers covering all EMEA Main achievements: • Built a successful business and motivation strategy of an organisation of over 40 people • Successfully integrated newly acquired company Micros into Oracle across EMEA (5 managers and teams) • Moved 99.9% customers from old legacy agreements to Oracle standard T & Cs within 2 years • Massively improved all business KPIs in EMEA up to the best regional KPIs reported quarterly at Global level • Improved cross-LOB communication and plans to improve customer experience and collaboration between LOBs • Supported managers in developing a top talent plan for the retention and further development of the best performing reps • Coached & mentored 3 reps for management, who were successfully promoted managers • Always overachieved annual sale/renewal targets covering gaps of other teams (min. 102%, max 106% in the last 4 years) • Improved resell partner relationship in UK/Ireland/Israel in collaboration with other departments and managers • Accurately forecasted quarterly and annual renewal/sales revenue • Recruited a large number of team members • Engaged in and resolved a high number of customer and internal escalations • Improved Shared Centre EMEA KPIs and cost efficiency Main skills- leading and motivating customer service, sales and/or operational teams/managers - building business strategies and processes - growing people to their full potential - training in account management and leadership - recruitment - project management - process and cost/efficiency improvement - integration of new acquisitions - handling escalations and objections - conflict management - collaboration in a global environment