Mihai Taban

Background

About Mihai Taban

A short description of my current job role - 1st level Operations, Technical Coordinator, Radio Access Network at Ericsson Romania -Assuring that every daily task and responsibility in 1 st level Radio Access Network operations is correctly performed by each team member, especially related to the technical aspects -Constant training in the actual job medium offered to each team member -Creating procedural documents related to 1 st Level Access Network Operations including both, ways of working and technical aspects (equipment functional description)-Creating documents used for automating daily tasks and also offering support with all needed details and methods to automation teams -Answering to key informational requests coming from customer or managerial entities -attending meetings with all adjacent teams for functional and organisational purposes -Working with ticketing applications OneTM, Remedy, Oceane -Executing 1 st level responsibilities based on standard operational working methods and management processes in critical situations encountered by the coordinated team- Monitoring events (specific alarms) on whole mobile access network - Executing corrective actions upon targeted alarms by manipulating remotely the alarming equipment on both GUI and CLI interfaces - Dispatching and coordinating field engineers when remote actions were not possible - Completing recurrent reports dedicated to improving network performance - Handling customer complaints - Maintaining a constant information exchange with managerial and customer related entities using both electronic mail and telephone systems