Mihai Vieru

Background

About Mihai Vieru

Experienced Sales Manager and Customer Experience Leader with a strong background in driving revenue growth, managing teams, and fostering exceptional customer satisfaction. In my current role as a Customer Experience Supervisor, I oversee a high-performing team responsible for managing various geographic territories within the EMEA theater. I prioritize coaching and developing team members, focusing on engagement, talent growth, and fostering a culture of excellence. By monitoring daily activities and providing guidance, I ensure the team delivers outstanding service and resolves any issues or escalations efficiently. As a collaborative leader, I work closely with cross-functional teams such as Supply Chain, Manufacturing, and Sales, fostering strong internal partnerships to meet and exceed customer expectations. By investigating and resolving customer experience and distributor complaints, I ensure a seamless journey for our clients, maintaining their satisfaction and loyalty. During my tenure as a Sales Manager at Porta KMI Romania, I showcased my exceptional abilities in client portfolio management, maintaining and developing relationships with existing and potential clients and distributors. Moreover, I have a proven track record in budgeting, selecting and training employees, and utilizing ERP systems like IFS to enhance operational efficiency and provide accurate sales analysis and reporting. Key Skills: Team Leadership, Coaching, and Engagement Customer Relationship Management Cross-Functional Collaboration Complaint Resolution and Escalation Management Business Development and Account Management Contract Negotiation Project Management Budgeting and Financial Analysis ERP Systems (IFS) and Data Reporting