Mik Cacanando

Background

About Mik Cacanando

With over 17 years of experience in operations management, I have a proven track record of delivering results and improving customer satisfaction. I currently work as a Senior Operations Manager at Alorica, where I oversee the daily operations of multiple accounts, ensuring quality, compliance, and performance standards are met. I also partner with clients, stakeholders, and senior leadership to identify and implement best practices, process improvements, and strategic initiatives. Previously, I worked as an Operations Manager at NCO Group, where I managed a team of over 200 agents, providing coaching, training, and feedback. I also handled escalated issues, monitored key metrics, and ensured adherence to policies and procedures. I have strong attention to detail, organization skills, and problem solving abilities, which enable me to handle complex and dynamic situations effectively. I am passionate about operations management and committed to delivering excellence and value to my organization and customers.