Mike Carter

Background

About Mike Carter

Telecommunications / Operational Service Management Specialist I am a highly skilled and passionate telecoms professional with over 26 years of Industry Experience. My background as a Subject Matter Expert in RAN Performance and User Experience, has enabled me to deliver customer centric Operations Services and Programme Delivery. My ability to communicate clear messages, strong critical thinking skills and attention to detail to identify key trends are my primary strengths Key Skills & Experience · Bringing holistic thinking and customer centricity to any Service or Project being delivered · Programme Management – Leadership, Governance, Scope Definition, Delivery Planning, Risk Mitigation, Benefits and Lessons documentation and Financial Accounting · Extensive Service Management Experience delivering Network Performance, Problem Management, Event Management and Continual Improvement services · 4G / 5G RAN (incl Open RAN) Technical Expertise from working for different Operators and Solution Providers on Design, Deployment, Integration, Optimisation and Operations projects · Reputation for easily building and maintaining strong Business Relationships with Customers, Partners, Suppliers and Peers · History of building increased Value and customer centricity from existing contractual services · ITIL Strategic Leader and PRINCE2 certified