Mike Carter
Workforce Management Analyst Ii at Simplisafe
Based in Chesterfield, United States
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Seniority
Staff
Department
Operations
Location
Chesterfield
Industry
Computers and Electronics Manufacturing
Company size
1.3K
Contact information
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m•••••••@simplisafe.com
Phone
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Background
About Mike Carter
Strategic and data-driven Workforce Management professional with over a decade of experience spanning customer service, operations, and real-time staffing analysis across the tech, transportation, and municipal sectors. Proven ability to lead cross-functional teams, implement workforce technologies, and deliver scalable solutions that improve efficiency and service levels. Adept at developing performance dashboards, forecasting models, and actionable insights that influence staffing decisions and business strategy. Technically proficient in various platforms including NICE (IEX), Genesys (PureCloud), Sprinklr, Tableau, Peoplesoft, SAP, Microsoft Office Suite, and Google Suite with strong communication skills and a track record of operational improvement and leadership across diverse environments. Holds a B.B.A. in Economics.
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