Mike Divello

Background

About Mike Divello

My multi-faceted leadership, operations, sales, human resources, and event management experiences in single and multi-unit roles has enabled me to obtain a plethora of skills and expertise with the ability to identify best practices and opportunities to consistently drive results and exceed revenue and EBITDA expectations. I am a servant leader with an extraordinary ability to collaborate cross functionally and influence direct reports as well as others within an organization. Additionally, I am a change management visionary who creates business initiatives to successfully provide an exemplary culture for internal and external customers. I possess an entrepreneurial spirit and have skillfully scaled both corporate and franchise businesses for public and private companies through new site development, mergers, and acquisitions. My business acumen along with my ability to acquire, develop, and grow talent through training and succession planning has significantly impacted companies and created opportunities for employees. My skills are listed below categorically: Leadership Strategic planning and execution, servant leadership, organizational vision, cross functional collaboration, staff development Financial P&L ownership, budgeting, financial modeling and forecasting, financial planning, expense controls, key performance indicator alignment Sales Sales team leadership, business and franchise development, sponsorship acquisition, B to B sales, B to C sales, pricing strategy, digital and print marketing, EZ Text, Constant Contact, Salesforce and database utilization Operations Customer experience and retention strategies, net promoter scores, standard operating procedure development | implementation, agile and lean methodologies, project management, identification of best practices, determining opportunities, creating operational efficiencies Human Resources Talent acquisition, interviewing, job description development, training manuals and materials, on-boarding, compensation and total rewards, succession planning, performance reviews and improvement plans, benefits administration, worker’s compensation, unemployment, COBRA Event Planning Requests for proposals, hotel agreement and vendor negotiations, programs of events, banquet event orders, food and beverage, room block management, flights and transportation, volunteer recruitment, hotel management liaison, CVent | registration, hotel invoice review Warehouse Inventory and asset management, Oracle, receiving, fulfillment, demand planning, procurement, supply chain, 3rd party logistics.