Mike Fitzpatrick

Background

About Mike Fitzpatrick

Forward thinking leader who works closely with internal/external clients to drive operational excellence. Strong focus on articulating value and positive ROI while containing costs. Oversee hiring, training and quality functions. Play a key role in client on-boarding and account managementClient Service Delivery | Process Improvements | Project Management | Team Leadership & Mentoring Specialties: Regularly communicate on behalf of the company with client base and vendors regarding expectations, benchmarks, billing, and policies. Team building and development. Performed compliance audits for large scale vendors, and analyzed sales metricsHighlights- Career history of promotions into progressively larger-scoped managerial roles based on outstanding leadership skills- Proven ability to communicate, collaborate, and negotiate effectively with professionals at all levels of an organization- Dedicated to identifying and leveraging opportunities to drive improvements across all areas of an operation- Instrumental in boosting revenue, sales/recruiting campaigns, cutting costs, and revamping systems and processes- Adept at prioritizing, multi-tasking, and allocating resources in fast-paced, ever-changing work environments- Big-picture business strategist, with solid hands-on tactical execution and project management skills- Skilled in recruiting, supervising, mentoring, training, and motivating high-performance teams- Expertise in developing new business models, introducing technological innovations, and operational processes - Clear understanding of TCPA regulatory environment and risk mitigation.