Mike Gouge

Background

About Mike Gouge

Summary of qualificationsVisionary leading Solutions Architect and Process Improvement Consultant with 20+ years of Federal IT consulting experience, including advanced ServiceNow, Security, and ITIL certifications. Expertise in translating client IT objectives into real-world value delivering solutions that increase efficiency and streamline operations. Proven track record in Federal IT developing compliant and compelling technical and management volumes. Core strengths include outstanding grasp of ITIL and ITSM principles and processes, identifying business mission strategy goals, translating client IT objectives into real world value results, and combining functional and technical solutions that satisfy or exceed mission requirements.Contributing ideas that workLead complex strategy, modernization programs, and innovation architectures for Government and Commercial organizations. Provide functional and technical expertise for internal, partner, and client executives as well as building and leading teams delivering innovative solutions in roles including:• Business and Mission Consultant: Identify business and mission needs and desired outcomes that reduce risk and increase customer satisfaction levels. Gather customer requirements by collaborating with stakeholders and multiple organizational levels including executive. Identify and manage customer service expectations, including expectations from conflicting architectures and processes for increased satisfaction. Orchestrate enterprise Service Delivery of complex architectures.• Solutions Architect: Develop customer solutions and proposals that drive successful revenue growth and delivery excellence. Focus on mapping requirements to solutions including ServiceNow. Lead and contribute to Design of systems both large and small in cloud (AWS, Azure, VMware), physical, and hybrid environments through multiple implementation methodologies including Agile and DevOps• Technical Consultant: Design, deliver, implement, configure, develop, secure, and upgrade multiple types of solutions including ITSM, Security Operations (SecOps), IT Asset Management (ITAM), IT Operations Management (ITOM), IT Business Management (ITBM), and others utilizing cloud, traditional, and hybrid environments. Lead and manage teams as appropriate. Twenty years’ experience with ServiceNow, Service Manager, and other applications• Cleared for Top Secret information and granted access to Sensitive Compartmented Information