Mike Hicks

Background

About Mike Hicks

Collaborative business transformation catalyst with extensive & diverse experience advising US federal and international clients on large scale transformation initiatives. Successfully navigates the grey space between business mission and IT, infusing innovation to drive mission performance and operational efficiency. Known for building and leading diverse cross functional teams. Excellent client facing and relationship building skills. Recognized as highly effective communicator and mentor. Respected ability to oversee complex, multi-faceted projects from start to completion. Public Trust clearance.Key Results:Transformation & Process Improvement- Lead multi-disciplinary teams to help digitally transform US federal client from paper-based & transactional to a customer-centric & digitally enabled organization, resulting in improved national security, enhanced customer experience, and faster benefits determination - Lead team of ~100 from 14 countries to redesign core business processes and implement new technology platform for Australian federal agency, resulting in improved customer care, enhanced national security, and better client ROI- Multiple roles on teams that redesigned US federal client's key processes, established 1-800 call center, implemented ~130 customer retail centers, and created plain language guides used by millions- Received multiple client & internal awards for delivery & client satisfactionBusiness Development- Executed strategic account capture plan, increased pipeline by 250+%, closed strategic deals, resulting in presence @ new clients and positioned for $100M+ of new business- Lead/made significant contributions to multiple large opportunities resulting $85M+ last year- Core member of capture team that secured award on 10 year $50B GWAC vehicle- Consistently sold multi-$M in additional services while in delivery rolesAvailable to discuss opportunities in the Washington DC area, contact me at mike.hicks013@gmail.com