Mike Iosue

Background

About Mike Iosue

Driving quality, service delivery, and customer satisfaction, I bring immediate results, growth, and profitability. Equally adept at expanding margins and building teams, I am a senior-level manager specializing in operations and P&L management. Starting my career in quality and field service engineering, I bring the hands-on experience necessary to understand and improve field operations, engaging team members, and build cohesive environments. Progressing through roles with GE Healthcare, I held P&L accountability for up to $92M and oversaw teams of up to 115 field engineers. During this time, I delivered more than $20M in regional revenue growth in a flat market by capitalizing on missed billable revenue and strengthening customer relationships. My dedication to high-quality customer service has resulted in new, repeat, and add-on business for previous employers. Moreover, I am skilled in identifying and pursuing opportunities for process improvements, cost savings, customer support enhancements.Joining Reveal Imaging Technologies in 2010, I brought their field service function in-house, building a 50-person engineering team, developing formal policies, and instituting plans for 24x7x365 coverage for 170+ locations.As a client-facing professional and team leader, I drive value creation for customers while bringing bottom-line benefits to employers.Specialties: P&L Management, First-Line Customer Issue Resolution, Service Delivery Management, Contract Management, Negotiations, Debt Collections, Financial Reporting, Human Resources, ISO Compliance, Margin Improvement, Operations Management, Product Management, Customer Service, Program Management, Project Management, Quality Management, Metric Analysis, Process Improvement, Accounts Receivable, Employee Retention, Customer Retention, High-Tech, Business Metrics