Mike Kitsch

Background

About Mike Kitsch

Management Professional with 15+ years of progressive leadership and operations experience, specializing in creating environments of service excellence in the warehousing, distribution and retail work industries. Key Knowledge, Skills and Expertise Leadership and Management Excellent knowledge and skills leading a large team of managers, supervisors and customer service staff. Demonstrated expertise performing Talent Management activities such as workforce planning, recruitment and selection, training and development, performance management, and employee compensation, which includes raises and rewards/ incentives. Operations Proven track record of managing all facets of warehouse or store operations. Able to ensure team properly secures company assets/ physical inventory and follows all loss prevention and key control procedures in order to reduce shrink. Able to train managers in the procedures of operations opening/ closing, including alarm checks and security walks. Sales and Merchandising Outstanding ability to lead, promote and coach “solutions-based selling” techniques as well as cultivate an inspired selling culture with staff. Proven track record of setting strategies, goals and targets for sales or distribution. Strong ability to execute corporate plans (ex. customer relationship management, merchandising, logistics, etc.). Communication and Customer Relations Friendly, respectful and engaging verbal communicator. Able to effectively provide clear direction and constructive feedback to staff at all levels. Strong writing skills capable of producing reports, memorandums, and staff appraisals. Technically savvy and able to effectively leverage a variety of computer systems such as Microsoft Office, Inventory Management and Payroll.