Mike Kropa
Project Manager at Tritech Communications Inc
Based in New York, United States
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Seniority
Manager
Department
Information Technology
Location
New York
Industry
Information Technology and Services
Company size
273
Contact information
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m•••••••@tritechcomm.com
Phone
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Background
About Mike Kropa
Experienced Customer Service, Information Technology (IT), and Audio/Visual (AV) support Consultant; Exemplary Communication skills with emphasis on understanding and resolving customer and client problems; Proven troubleshooting/ problem-solving skills of Windows and Apple hardware/software, Network Infrastructure Hardware (NAS, UPS, Routers & Switches), and Audio/Visual equipment (Cisco Codec/Telepresence, Projectors, Sound Mixers, Video Switchers, Loud Speakers, Microphone Kits, Crestron and Extron devices, Biamp devices, Cisco telepresence devices, etc.); Ability to provide support to Executive and VIP related personnel in a prompt and calm manner. Ability to filter and prioritize customer and client needs using patience, time management skills and subject matter knowledge; Demonstrated creativity in providing workable solutions to complex problems; Flexibility in interacting with challenging customers and clients; Ability to work independently and under pressure; Proficient in both Google G-Suite and Office 365 data management; Proven track record of successfully meeting performance standards and deadlines; Assigned Increased job responsibilities.
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