Mike Kubit
Remote Help Desk Tech at Insight Global
Based in Blissfield, United States
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Seniority
Staff
Department
Other
Location
Blissfield
Industry
Staffing and Recruiting
Company size
19K
Contact information
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m•••••••@insightglobal.com
Phone
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Background
About Mike Kubit
MANAGEMENT AND SUPERVISION: Able to delegate, direct and motivate employees to achieve specific goals HELPDESK EXPERIENCE: Worked for 2 years remotely on an international/overnight Help Desk to provide remote assistance for users across the world, including the UK, China, and India for multiple organizations. CALL CENTER EXPERIENCE: Worked several times for multiple years as Technical Support Representative, Customer Service Representative, Second Level Support managing a night shift, and NOC support representative. CUSTOMER SERVICE EXPERIENCE: Friendly, helpful, outgoing attitude with strong desire to assist customers and resolve issues, and escalate issues as needed. Also acted as manager to address escalated issues from customers while adhering to company guidelines.
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