Mike Larned

Background

About Mike Larned

You need projects completed on time, within budget and at the right level of quality. I will calmly lead the team to success using communication, risk and change management, and relationship building skills. I focus on value creation for the customer using improved processes, workflows and technologies, which leads to profitability for the business. Expertise in partnering with organization leaders to identify, analyze, implement, and measure cross-functional initiatives that eliminate waste, increase performance, and reduce variability, errors and defects. MANAGEMENT & TECHNICAL SKILLS • Lean Six Sigma Black Belt • Agile & Traditional Project Management • Metrics and Data Analysis • Business Case Development • Generative AI Bot Assistents • AWS Cloud Platform EMPLOYMENT HISTORY City and County of Denver • Responsible for the management of numerous IT Projects focused on the replacement and upgrade of contact technologies across the city including: o Building and deploying a generative AI voice assistant for the City’s 311 and Denvergov.org services on the AWS platform o Implemented an award winning generative AI chatbot from Citibot trained on denvergov.org, which is handling 15% of digital traffic o Implemented a generative AI chatbot for the City’s Technology Service Desk o Migrating ~8.5k users from Cisco Call Manager to Webex Calling o Migrated 21 call centers from Cisco UCCX to AWS Connect